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FAQ

 

I am interested in SoHo Hound, how do I get started?

To get started you can contact SoHo Hound at 813.563.7646 or email us. We will arrange a convenient time to meet you and your pet and discuss our services, review our process and your needs, and select a start date. All bookings, payment, communication with owners and staff and our GPS walking feature are at your fingertips via our pet app to get up to the minute updates while we are with your pets!


What services do you provide?

SoHo Hound provides a variety of services to meet your pet’s needs. We provide dog walking, overnight pet-sitting at your home, exercise programs, baths, and pet transportation. Take a look at services for more information. Please view our coverage on the contact page. Don’t see your location listed? No worries, reach out to us and we will work hard to accommodate your needs. (additional fees will apply to visits out of our regular service areas.)


How do your sleepovers work?

We will stay in your home (8PM-8AM) with your pet to keep them as happy as possible in their everyday environment. Updates and pictures will be sent to let you know how your pets are doing. We make sure to keep your pet on schedule and happy in your absence. We can provide an aero bed or sleep in a bedroom, whatever is more convenient. Staff stays on location the whole 12-hours aside from dog walks with your pet. Around the clock care ensures your pet is safe and well taken care of.


What do you mean by 'professional' dog walking?

SoHo Hound’s care of your pets are our main focus, not a hobby or pastime. We are insured, qualified, skilled and certified so that you can rest assured that your pet is being cared for safely and effectively. We have an experienced, and professional team who take pride in the SoHo Hound name. All staff members are trained to be able to care for each and every client. This way, we can send any of our employees to complete a pet service. All members of our crew have completed an extensive background and reference check.


Do you provide off leash walks?

SoHo Hound does not provide off leash walks as the safety of your pet is our utmost concern. We believe the safest way to walk your dog is on leash. Of course, play time, fetch, and all kinds of games are always an option for your backyard or at home. We do not use retractable leashes, please provide another option if that is what you personally use for your dog.


How long does the visit last?

As the pet owner you can select the length of the walk for your dog. Our walks are based on 15 minute increments. For example, if you select a 15 minute visit the walk will be about 12 minutes with the remainder of the time devoted to freshening the water bowl, feeding if applicable and making sure the dog is comfortable and secure. For cat visits we will change litter, feed, give fresh water, and always leave time for play! Household requests and administering of oral medication is included in this alloted time at no extra charge. Please be sure to book sufficient time for us to complete all of these tasks. We can assist with other animals as well, just ask!


How much do you charge?

Prices vary depending on the service(s) the pet owner selects. Please refer to our services page.


Do you have any references?

Of course! We have a growing network of happy customers that would gladly share their experiences with you. References are available on request to support the character, motivation and reliability of our services. We hope that you can be a reference for us in the future too! Please visit our home page to read some of our recent customer reviews.


What do you do in case of bad weather?

In the case of inclement weather such as heavy rain storms SoHo Hound will assess the appropriateness of a walk for your individual dog and keep you posted. If the walk is not advisable, we will ensure your dog gets out for a potty break and will do inside play with them for the remainder of the visit.

If serious weather (such as tropical storms, hurricanes or tornado warnings) pose any danger to your pet or our staff, SoHo Hound reserves the right to cancel walks.

Strenuous activities (such as our exercise runs) will also be reviewed based on the heat index and your pet’s needs. We will give as much notice as possible in these cases for you to make plans accordingly.


How does SoHo Hound access my residence?

We use a lock box system. We will pick up your keys at the initial meet and greet. Please have two sets of keys ready for us. One copy will go in a lock box. You can purchase the lock box directly from us for a one-time fee of $25 or you can provide us with your own to use. You can put the lock box wherever you wish and we will also use any code you like. If you choose to not use a lockbox, you have the option to hide a key at a place of your choosing or you can give us a garage or door code. If your home requires a fob or code to gain access into, we will need that fob or code as well. The second set of keys is kept in a locked safe for emergency situations. We are happy to discuss your individual needs at the initial complimentary meet and greet.


Where are my keys kept?

All client keys are kept in a lockbox near the preferred entrance to your home OR locked & secured in a safe place when not in use. The keys are never labeled with the client’s address.


Do you accept last minute bookings?

Our goal is to be as flexible and available as possible, however each situation is case-by-case based on our schedule. Please don’t hesitate to reach out as we have a team that can assist in doing our best to meet your needs. If you book a service within 24 hours, a $5 surcharge will be added onto the service.


How much notice is needed to cancel a service?

For regular services (M-F Lunch), SoHo Hound requires a 24-hour cancellation notice. A 50% fee of all scheduled services will be charged for "last minute" cancellations. For traveling clients (multiple walks a day / sleepovers), a fee of 50% of services booked will be charged for any cancellation after a confirmed booking within 30 days of start date.


How will I know how my pet is doing while I am away?

SoHo Hound provides all clients with updates using a GPS tracking system that will deliver a report card of the visit and pictures after each service via a smart phone app.


What happens if my pet becomes ill while I am away?

If your pet becomes ill while you are away, SoHo Hound will contact you immediately. In a case where both you and your emergency contact are unavailable, we reserve the right to seek medical care for your pet. We will take them to the vet on your profile or an emergency vet after hours. Please be sure your most up to date vet is listed in your profile. It is at the pet owner’s expense if immediate medical attention is needed.


My pet needs medicine. Are you able to provide this service?

SoHo Hound will administer pills and drops but will not give medicine by injection.


What types of payment methods do you accept?

SoHo Hound accepts credit or debit card payments through the pet app you will register for before your first service. Weekly invoices will be sent and also viewable on your app for regular weekly clients. We will charge your card on file every Friday so please be sure to view your invoice. For travel clients, an invoice will be sent before the service is completed, allowing payment before departure. We will automatically charge your card before the first service of your trip. If your card is decliend a late payment fee of $5 per week will be applied after due date. A credit or debit card is required on file in order for us to start any service.